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1st Line Support

Michael Page Technology
Job LocationStirling
EducationNot Mentioned
Salary£25,000 - £28,273 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

The 1st Line Support Analyst will be the first point of contact for end users with IT issues.Client DetailsA well established organisation.DescriptionIn this role you will be working closely with the IT Manager and Senior IT Technicians, and you will be rewarded with a salary of up to £28,273 per anum, 35 days annual leave, Life Assurance an excellent pension plus additional excellent benefits. This roleis Hybrid - 2 days in the office and 3 days from home.Below is a snippet of what you will do:

  • Provide 1st line technical support to team members.
  • Handle and resolve IT related queries and issues.
  • Ensure the functionality and efficiency of computer systems.
  • Report on any unresolved issues to the 2nd line of support.
  • Maintain records of software licences.
  • Set up new users accounts and profiles.
  • Conduct regular system checks for security purposes.
ProfileWhat you will bring:
  • Excellent problem-solving skills.
  • Strong knowledge of MS applications as well as an understanding of cloud based MS Support.
  • Excellent communication skills.
  • Ability to manage support calls to completion.
  • Escalate issue to the correct IT staff member as and when required.
Job OfferWhat is in it for you:
  • A salary of up to £28,273 per annum.
  • Hybrid working - 3 days home / 2 days office.
  • 35 days annual leave.
  • Excellent pension scheme.
  • Life Assurance.
  • PLUS MORE EXCELLENT BENEFITS!
If this opportunity sounds exciting to you hit APPLYNOW before its too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.

APPLY NOW

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