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Customer Experience Manager EMEA

Saint-Gobain Limited
Job LocationStafford
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Innovative Customer Focused Agile Open and Engaging Entrepreneurial - The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the Customer Experience Manager opportunity role based in Stafford.What impact will you have in this roleThis role is working with Abrasives in our head office based in Stafford on a permanent basis as a Customer Experience Manager. This is an exciting opportunity for someone with a strong background in customer acquisition, re-engagement and retention strategies.You will be data driven and process oriented with strong experience in developing customer-facing user interfaces and a good understanding of implementing Salesforce Cloud. A self-starter and strong communicator across all key stakeholders from leadership team to customer service team members, you will have the natural ability to collaborate and influence team members to achieve individual and business goals.In the role as Customer Experience Manager you will:

  • Develop, enhance and digitise existing processes to drive efficiency and end to end customer experience for increasing customer advocacy, encouraging customer retention and improving customer loyalty.
  • Lead the implementation of CRM system (such as Salesforce) across EMEA and work closely with all departments to ensure that CRM captures all required information at key points in the customer life cycle and works effectively for all aspects of the business.
  • Build strong stakeholder network across EMEA including with sales and marketing team to align all customer centric activities to achieve business goal of profitable growth.
  • Align existing Business and SAP process, Pricing management and hierarchy, and drive improvement of various day-2-day activities such as Order Entry Automation, Quotation Reactivity, Complaint Reactivity Automation, Pricing Harmonisation and expediting shipment information to customers.
    • What kind of person are we looking for First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like youIn order to be successful in this role, you must have;
  • EMEA or wider European customer service management experience.
  • Previous experience in a medium or large manufacturing, distribution or retail business (qualifying around 100m.)
  • Exceptional communication and organisational skills with the ability to remain calm under pressure.
  • Experience with NPS.
  • Strong background in customer acquisition, re-engagement and retention strategies.
  • Strong admin and computer skills, with the confidence to learn new systems and databases quickly such as Salesforce and SAP.
  • Willing to be flexible with travel.
    • We also offer some fantastic benefits, including;
  • Competitive salary and bonus upto 10%
  • Excellent Retirement Savings Plan with additional Life Cover increasing employer contributions with service
  • Employee Recognition Scheme - Recognise & Reward
  • Learning & development opportunities via our online portal from day one
  • 33 days holiday (including bank holidays), rising to 34 days at five years service
  • Staff discounts on all UK Saint-Gobain brands!
  • Share Scheme
    • Who are Saint-GobainSaint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.You are applying to work with Abrasives this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.Our Ambition as a businessAt Saint-Gobain, our goal is to Create great living places and improve peoples daily life. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.Do you want to be part of this vision Click apply, we would love to hear from you.

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