Service Desk Analyst

Job Location	St. Philips
Education	Not Mentioned
Salary	£25,000 - £27,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

We are working with a well established legal practice based in Central Bristol who are looking for a Service Desk Analyst to join their Service Desk team. This is an excellent opportunity for an entry level candidate to take the first steps into a careerin IT or for an experienced 1st Line Support Engineer to join a growing global business.Key responsibilities:* Provide a single point of contact for incoming IT support queries via telephone, email, chat & self service* Provide first line support to end users on various technical issues and problems relating to hardware, software and connectivity* Carry out initial triage and diagnostic of problems and resolve where possible in a timely manner according to SLAs* Complete service request fulfilment as necessary* Where first line contact resolution is not possible, escalate to appropriate support teams and third party suppliers, as necessary* Log & prioritise all incidents, service requests, change requests in our ITSM tool - ServiceNOW* Take ownership of customer problems and follow up the status of problems with the customer and communicate progress in a timely manner* Provide exceptional customer service in person, by phone and email as appropriate* Maintain IT asset records accordingly* Perform Remote Support management of customer hardware/software* Troubleshoot basic network issuesKnowledge & experience required:* Previous experience in a Service Desk providing 1st / 2nd Line Support* Strong knowledge of Microsoft operating systems and products, with an emphasis on Windows 10, as well as Microsoft Office 365* Experience with Active Directory* Basic knowledge of ITIL* Strong communication and customer service skillsWhats on offer* Basic salary of up to £27,000 + bonus* Hybrid 2 - 3 days on site in Bristol per week* Excellent training and career progression* Additional lifestyle benefitsIf you feel you match the above criteria click apply now with an up to date version of your CV.

APPLY NOW