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Desktop Support Analyst 1st/2nd line

360 Resourcing Solutions
Job LocationSt. Philips
EducationNot Mentioned
Salary27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Desktop Support Analyst (1st/2nd line) - £27,000+Bonus+BensBristol/HybridMy client are a leading Managed Service Provider with some of the countries top companies as their customers.Due to continued growth we are looking for a (Desktop Support Analyst (1st/2nd line) to join one of their customers who happens to be a leading Legal firm.As the new (Desktop Support Analyst (1st/2nd line) you will be responsible for supporting and troubleshooting all aspects of the firms desktop and application environment. You will be investigating and resolving any issues for the end users(approx. 300).On a daily basis the (Desktop Support Analyst (1st/2nd line) will be responsible for:

  • To respond to day-to-day queries related to system issues, performance, user requests/queries, web and email services via telephone, email and the ITSM Ticketing Platform
  • Maintain support tickets correctly and keep the client updated with progress every day
  • Install and support hardware components including laptops, monitors and mobile devices
  • Manage workstations and laptops via SCCM and other remote connectivity tools
  • Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.
  • Develop existing customer relationships and build a rapport with stakeholders
  • Be a Team Player and take responsibility for flagging high priority calls
The successful (Desktop Support Analyst (1st/2nd line) should have previous IT Support experience ideally to 2nd line level. You should have a strong knowledge of MS Office, desktop/laptop config and fault diagnosis, web and email securityand antivirus software. Andy previous Legal experience would be beneficial though not critical.My client are a really exciting and successful MSP who really look after their staff. There are unlimited opportunities for career progression as well as gaining any professional accreditations that will help your career. On offer is a competitive salaryand bonus with excellent benefits as well as hybrid working with a couple of days a week from home.Interested Apply now for an immediate interview.

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