Service Delivery Supervisor

Job Description

Order of Malta Dial-a-Journey Trust is now looking to recruit a temporary experienced Service Delivery Supervisor to replace the current post holder who is leaving the organisation after a progressive career spanning more than 17 years. The Service DeliverySupervisor will be responsible for supporting the Finance and Service Delivery Manager and Chief Executive in delivering a consistent customer focused passenger transport service and internal support function. Key responsibilities of the post will includethe effective allocation of drivers and vehicles to the appropriate services whilst ensuring that demand is met and delivery standards are achieved.The post holder will provide the necessary support and direction for a team of over 25 driving and back-office staff whilst ensuring the administrative infrastructure supports the safe and legal operation of all services. In addition to this, the post holderwill maintain accurate recording systems to enable the Senior Management Team to provide accurate reports to funders and other stakeholders. The post holder will undertake first line supervisory responsibilities for all staff across Dial-a-Journeys bases.In order to be considered for the role of Service Delivery Supervisor, you must be able to work effectively both as part of a team, and as a team leader, as well as being able to communicate in a clear and concise manner. Recent experience of working ina service delivery environment and working with stakeholders in order to provide a high level of customer satisfaction is essential for the post holder. You will have excellent organisational and problem-solving abilities, whilst being able to prioritise acrossa diverse workload. You will be competent in the use of Microsoft Office packages, including Word, Excel and Outlook. Furthermore, you will have the ability to deal with information of a confidential nature and have experience in conducting investigative interviewsand preparing casework for disciplinary and grievance meetings. The successful candidate should also possess a D1 Minibus Licence (or cat B car licence and be willing to undertake training), as well as undertaking PVG Clearance. How To Apply. You are advised to get in touch in advance of the closing date to give us time to consider your application and pre-interview the strongest applicants.Closing Date: Midday, Monday 3rd OctoberThis search is being conducted exclusively for the Order of Malta Dial-a-Journey Trust by BTA (Bruce Tait Associates). Our leadership team has all worked in the voluntary sector and we use this experience to match organisations and individuals to creategreat appointments

Keyskills :
Communication SkillsService DeliveryTeam Leader