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Key Account Manager

Zenith People LTD
Job LocationSouth Shields
EducationNot Mentioned
Salary£29,000 - £34,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an excellent opportunity for a Key Account Manager to join a global manufacturing business in South Tyneside.In this role, you will build customer relationships with trust and understanding in order to encourage more orders and grow the accounts. You will play a pivotal role in managing and nurturing relations with all customers, ensuring all customers are keptup to date and their order book is managed in an efficient and effective manner.Duties and Responsibilities:

  • Develops and sustains good relationships with key customers that are some of the largest and/or are key targets for growth.
  • Responsibility for overall margin, pricing, volume, demand management, etc. of assigned accounts
  • Regular (monthly) internal reviews of Key Account performance
  • Monitor, review and address account performance issues (Quality / Delivery / Certification / etc.)
  • Provide higher level Customer Service - Minimum quarterly on-site meetings at key accounts
  • Addressing and resolving key clients’ complaints.
  • Acting as the main point of contact between key clients and internal teams.
  • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
  • Developing a thorough understanding of key clients needs and requirements and preparing customised solutions.
  • Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each clients long-term goals.
  • Driving increased sales by improving bid feedback and customer satisfaction.
  • Assisting where necessary on contract review of customer orders
Job Requirements:
  • Full UK Driver’s Licence
  • Proven experience in customer account management.
  • Strong negotiation, persuasion, selling and leadership skills.
  • A confident, friendly manner and good personal presentation.
  • Excellent attention to detail with ability to organise and manage a diverse workload and meet deadlines
  • A good understanding of MRP Principles.
  • Competence in Microsoft office including Excel and Word
  • The ability to learn and recall technical information about a wide range of products
  • Good interpersonal skills for working with a range of colleagues and customers
  • Excellent communication and writing Skills
  • Willingness to travel up to 30% of time

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