Service Administrator

Job Location	South Lancs Industrial Estate, Ashton-in-Makerfield
Education	Not Mentioned
Salary	24,000 - 27,942 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Service AdministratorHeavy Plant Construction MachineryThe role contributes to the success of the team by providing office support services and administrative activities for all team members. Consistently delivering effective administrative, customer service and interpersonal skills, you will play a key role insupporting the teams objectives in line vision of the business whilst working within the Companys key result areas; Business Performance, Customer Focus, People and Teamwork, LeadershipWhats on offer

£24,000 - £27,942 per annum
Industry leading training and development program
Inclusive working environment
Small company culture, big company backing and investment
Strong global brand

Whats involved in the role

Administers all processes and procedures with regards to warranties, new and renewal of existing service agreements, this includes taking ownership for ongoing relevant customer correspondence
Enters new service agreements and renewals on to the system as well as spreadsheet maintenance to accurately record information
Assisting management with projects as and when required
Administers process for providing engineering employees with clothing and safety equipment
Prepare and administer credits
Inputs engineer time sheets and manual attendance forms to produce monthly information required for payroll
Maintains day to day invoicing and service work in progress
Monitor invoice queries, rework account and utilisation
Pro-actively contributes to departmental meetings and any other meetings as required, including set up of meeting / room, sending invites, refreshments etc
MMS key user responsible for installing, maintaining, problem solving and training of new staff also including existing user refresher training for all Southern depots
Create reports / dashboards as and when required for the management team
Group travel booking for Managers and Engineers including, but not limited to hotel rooms, hire cars / vans, flights, ferries, trains, parking etc
Carries out retrospective credits, pricing updates and purchase orders as required
Responds promptly to internal and external customers, knowing who to approach for additional support and assistance
General office duties

What you will need

Able to demonstrate previous experience in a similar role and / or industry
Computer literate and able to demonstrate uses of MS Office and IT relevant to role
GCSE passes grades A-C in Mathematics and English or equivalent
Smart and well presented
Team player
Good communicator at all levels
Flexible approach to work
Ability to use own initiative
Attention to detail
Attends training as required

Hours:MondayFriday 8am-5pm

APPLY NOW