Customer Operations Coordinator

Job Description

Customer Operations CoordinatorMy client is aiming to revolutionise the way that cars are bought, sold and delivered to people around the UK and Europe.This is an integral role within the Customer Services team working on a new, exciting project with my client.As the Customer Operations Coordinator you will be responsible for the daily driver operations serving as the link between our Logistics Team and the Customer Experience Team.You will take ownership of the day to day movements and schedule of the team of drivers, ensuring that they are in the best possible position to deliver a first class vehicle handover.You will troubleshoot problems my clients drivers might encounter on their journeys or with the end consumer and use your initiative to pre-empt any issues where possible. You will work with the Customer Experience Team, who take care of the final end userof the vehicle, to resolve any issues.You will strive to achieve excellent feedback with every delivery.The shift pattern is 6.00am to 18.15pm, 4 days on and 4 days off, on a rolling rota - This does include weekend workingKey Responsibilities Customer Operations Coordinator * Working closely with the drivers to ensure as a team you deliver a 5 star service that exceeds customer expectations* Building a successful working relationship with the drivers and Customer Experience Team* Taking inbound and making outbound calls to the drivers and the Customer Experience Team* Liaise with the Planning Team to ensure each journey goes smoothly* Ensure Hub Location Managers are up to date and aware of the schedule in advance* Provide accurate and proactive updates to the Customer Experience TeamKey Requirements for the role Customer Operations Coordinator * A can-do attitude and approach* Customer-first mindset* Excellent customer service skills* Experience in a customer service role* Confident, polite and professional telephone manner* Good communication skills both written and verbal* Ability to use own initiative and see the bigger pictureWhat do you need for the role Customer Operations Coordinator * A strong customer service or customer satisfaction background* Confident to communicate with all team members* Able to quickly establish good working relationships* An understanding of the customer journey and this key role within it alongside the importance of delivering a customer service to the very highest quality is essential* Must have good interpersonal skills and be reliable* Understanding of IT skills/ use of hand-held devices for appraisals and feedback to the Operations TeamThis is a new and exciting contract for my client, and interview will take place over the next week. So please apply where one of our team will be in contact within 48 hours of your application.