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| Job Location | Soham |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Our client is looking for a Service Desk Analyst to join their busy IT team based in Barway, Ely.The company is an incredibly exciting place to work, at the forefront of modern farming means its fast-paced, stimulating, and rewarding.They work with the biggest food retail brands in the UK and Europe and want people who will do what’s right for the company and their customers.As a Service Desk Analyst you will consistently provide excellent levels of customer service to colleagues throughout theGroup, you will be the primary point of contact for all customers using services provided by the Group Business Systems.Primarily a desk-based role, the Service Desk Analyst will act as the first point of contact handling service requests and reported incidents received by phone, email, ticketing system, and in-person. You will triage and correctly categorise and assign tickets and work on resolving tickets within defined Service Level Agreements. Where a simple resolution isn’t sufficient you will work closely with the wider Service Desk Team, internal Infrastructure Operations Team (3rd line support), Group Spain, 3rd party suppliers, and hardware maintenance companies.The ideal candidate has previous Service Desk experience and can demonstrate the ability to take ownership of customer issues and provide a positive “Can Do” attitude whilst resolving tickets within service levels. You will be expected to contribute positively to the culture of continuous improvement to improve their service offering and customer experience.You will have proven experience of Office 365 and Active Directory as well as a wide range of bespoke / function-specific applications and cloud-based systems and be comfortable supporting hardware such as desktops, laptops, mobile phones, tablets, and product scanners.In return, you will receive a competitive salary + benefits.If you’re looking for a new challenge with an organisation that will give you the opportunity to develop and grow then click apply for more information.