Data and IT Manager

Job Location	Slyfield Industrial Estate
Education	Not Mentioned
Salary	£25,000 - £32,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

My Guildford based client is seeking an experience IT and Data manager to join a well established Telecommunications company based in Guildford. Duties will include -

1st line support for customers and sales staff

Taking support calls and drop enquiries from customers

Assist with SIM Swaps, phone repairs / swaps outs and loan phones

Backing up and transferring user data between handsets

Provide assistance with the repairs

Testing handset faults when submitted for repair

Testing handsets have been successfully repaired when returned

Provide technical demonstrations of handsets

Provide technical assistance setting up and using handsets

Fill in for other members of the IT team if they are unavailable (holiday / illness / on-site)

SCT Mobile, VOIP Solutions

Provide technical assistance to staff and customers regarding VOIP deployment

Provide on-site surveys of customer IT infrastructure and provide advice and recommendations to account managers in order to provide the best experience for the customer

Oversee the provisioning, installation and integration of VOIP solutions into a customers site

Connectivity InstallationsExamine a customer connectivity requirementProvision the correct connectivity with the networkMonitor the installation schedule and keep the customer up to dateOnce connectivity installed set up router, switches etc on the customer site and integrate into their system.IT supportProvide IT support to a limited number of customers who need assistance with Office 365, servers and networking.In-house IT supportProvide assistance to IT Manager with basic IT support and trainingProvide assistance to IT Manager with network fault finding and diagnosticsUpkeep and general maintenance of the IT Network and Computer equipmentTo include, Desktop Computers, Laptop Computers, Printers, Photo copier / Fax / Scanner, Liaise with maintenance companies for on-site maintenance and repairs, Other IT / network equipment, Research into IT issues and provide suggestions and recommendationsExperience

Office 365

Windows Server 2008 and above

VOIP knowledge

Iphone and Android devices

Router configuration

Basic networking

Hours: Mon - Fri 8.30 to 5.30.Salary: £23 - 27k per annum basic with company phone, laptop and use of company vehicle as and when necessary. If using your own vehicle, business mileage will be paid at 39p per mile. Payday is the 19th of each month.A bonus/commission structure will be discussed and confirmed at your probation reviewHow to apply: If you are available immediately and looking for an amazing new opportunity at an established Telecommunications company, please apply now with an up to date CV and we will be in touch if you fit the above criteria.

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