Welcome & Service Assistant Manager

Job Description

Summary Are you a driven people manager who can inspire and engage in equal measure Do you have a passion for helping save special placesWe have an exciting opportunity to join the Welcome Team at Sissinghurst Castle Garden, one of the National Trusts key Portfolios. As Welcome & Service Assistant Manager on a fixed-term contract until 28 February 2025, you will be dynamic, engaging, curious,have great people skills and be target driven.Youll be assisting our Welcome Manager in Growing Support through Service with a focus on Membership sales, and in inspiring the Welcome Team staff and volunteers to seize every opportunity to engage with our supporters and grow our charitable income, deliveringagainst stretching targets in support of our Values and Mission. What its like to work here Reporting to the Welcome Manager and Growing Support Consultant for Kent & East Sussex, and working closely with all property teams, youll drive the sales strategy in accordance with our Business Plan. Youll strive to provide the best experience for ourvisitors, welcoming and inviting them to support us in safeguarding the future of Sissinghurst Castle Garden.We are strongly focused on opening up the experiences we can offer to a broader range of audiences and reflect the changing needs of the communities that visit us and our local community, ensuring we live up to our mission of being for everyone, for ever.This internationally renowned garden is an awe-inspiring place to be. The spectacular formal gardens include a rose, herb and kitchen garden which grows delicious produce for the restaurant and coffee shop. A strong team spirit and collaborative workingenvironment is key to the success of Sissinghurst Castle Garden and the team are looking for flexible, creative people to join them.Click here for more information about this location What youll be doing As Welcome & Service, Assistant Manager youll have day to day responsibility for the management of membership sales, engaging with our team of brilliant Welcome & Service Assistants and dedicated Volunteers for exceptional visitor service and site offerpromotion in line with National Trust guidelines and policies.Led by the Welcome Manager, youll work closely with property teams to identify and develop fundraising opportunities, motivating theWelcomeTeam to put those at the heart of what they do, enabling and facilitating our collective success. Youll inspireand engage theWelcomeTeam to deliver key fundraising and membership targets as part of our charitable cause, creating meaningful moments for new and existing supporters.Youll also support our Programming through participating in the delivery of exciting Events that we run as part of our year, as well as exciting new offers that you will be key to promoting.Using your communication and creative skills, you will motivate theWelcomeTeam and include our Volunteers in our efforts to make Sissinghurst Castle Garden a wonderful place to work in and visit, as well as learn about the key role we play in todays societyas the National Trust.As part of your role, youll be required to work at our busy times which includes weekends and public holidays. Who were looking for Wed love to hear from you if you’re:

• experienced in visitor services, in the tourist or heritage sector
• naturally curious about people, with an understanding of how to achieve the highest standards of customer service
• able to work to sales targets, and confidently sell the benefits of becoming a member
• well-organised and motivated
• willing to learn new skills, with a ‘can-do’ attitude
• comfortable with IT skills (all MS Office)

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out moreabout the benefits we offer to support you.