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| Job Location | Shirley, Solihull |
| Education | Not Mentioned |
| Salary | £50,000 - £55,000 per annum, negotiable, pro-rata, |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Job Role - IT Incident Manager/Team LeaderIndustry: IT Managed Services/ResellerKey areas: ITIL, Service Management, Change Management, Cloud, Backup/Recovery, IT Services, Service Delivery, Prince, People Management Chapman Tate Associates seeks an IT Incident Manager/Team Leader to join this top-tiered leading provider of managed IT Services and Solutions. With over 30 years trading experience and a number of industry awards to their name, my client are well renowned and respected partner of choice for a number of household names throughout the UK.This is a brand new role where in incumbent will be responsible for a team 12 Data and Data Protection Analysts.Ideally your experience will come from an IT Infrastructure and midrange background. You will be accustomed around solutions such as:·NAS/SAN: EMC, Dell, OneFS Unified, Block·UNIX/Linux: RHEL, CentOS, Solaris, AIX·DR, Backup/Restore: TSM, Tivoli, Veeam, Veritas Netbackup·Web Services: Tomcat, Apache, NagiosThis role is service led role where there will be a lot of interaction with clients, account managers, technical teams and 3rd parties in order to co-ordinate rapid and effective responses where required. The role be part service, incident and operation orientated.Tasks and duties will include:-Personal reviews and one to one coaching with team members-Provide guidance and support to the Data Protection Team in delivering a premium value-add Service to customers-Ensure the TSM Function provide a supporting service to the customer account and service management team through pro-active alignment into Data Protection management, enabling focused single points of contact to important customer accounts-Objective planning and creating development plans for personnel-Service improvement and identifying areas of improvement for the team and processes-Acting as an escalation point for customers, superiors and the team-Making sure all company policies and processes are communicated by line management in accordance with corporate ISO accreditation levels-Recruitment and conducting of interviews for new team membersYou will have worked to Service Management and compliant related services around ISO and ITIL.The team are all UK based and when restrictions are lifted, there will be an expectation to go to the office to conduct team meetings, reviews, management reviews or anything else associated for the benefit of the team you are associated to.Soft skills my client is seeking:
Keyskills :
ITIL Managed Services DR solutions People Management Servive Delivery