Debt Recovery Controller - 9 month FTC

Job Description

Purpose of Role:To support our credit function in maximising cash return and minimising bad debt write off, increasing company profit throughout the end-to-end credit management journey.Relationship building is key with all internal and external stakeholders/customers, whilst also playing a key part in the delivery of the departmental objectives. This will include maximising the cash return from licensees still running the establishmentas well as those who have left the establishment.This is a 9 month FTC, based in our head office in Solihull.Qualifications/Experience Required:

• Experience of working in a credit control/debt recovery team preferred.
• Preferred Experience of working with external key strategic debt recovery agencies to maximise cash return and minimise risk whilst maintaining a key proactive relationship.
• Experience of working with targets, KPI’s and deadlines essential.
• Experience using Microsoft Excel essential.
• Experience of working with a finance ledger system preferred but not essential.
• Experience of working with credit risk decision making preferred but not essential.

Key Skills Required:

• Ability to think outside the box and problem solve.
• Ability to make decisions based on data analysis.
• Excellent communication skills, including a clear and concise telephone manner.
• Ability to show empathy and well-developed listening skills.
• Strong numerical and analytical skills.
• Strong organisational and time management skills.
• A positive approach and drive to deliver excellent customer service.
• Excellent negotiator.
• Excellent Excel skills.
• Enthusiastic and driven for results.
• Ability to handle internal and external pressures from all angles.
• Well organised, working to tight timescales and agreed objectives.
• Able to prioritise own workload, whilst being supportive of a team environment.
• Good knowledge of accounts, with the ability to be able to explain figures to people with a non-accounting background.

Key Responsibilities:

• Strong organisational skills in managing files, calls, and other key activities to drive the resolution of debt.
• Manage the resolution of queries in a swift, concise, and accurate manner.
• Control bad debts by ensuring that the company does not take undue financial risks or non-commercial decisions, ensuring that potential debts are addressed quickly by applying the Company values and appropriate actions taken to recover arrears.
• Manage key stakeholder relationships across the business with internal and external parties.
• Identify opportunities to maximise cash collection from delinquent parties.
• Support the Debt Recovery Team on Free of Tie and Non-Licensed Premises collections where required.
• Support on reviewing current files and support the Debt Recovery Manager with developing cash collection plans to maximise a return to the business.
• Support across the wider credit control team when required.
• Any other duties as and when required by the Debt Recovery Manager (inc support on commercial properties cash collection)
• Preparing files for DCA Outsourcing.
• Monitoring Company Alerts.
• Invoice Reconciliation.
• Monitoring mailbox emails.
• Complete Proof of Debt forms in insolvency cases.
• Raising journals.
• Cash Allocation.
• Setting up Paperless Direct Debits.
• Chasing rejected Direct Debits.
• Maintain basic spreadsheets/reporting.

A little bit about us…The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch,as well as an onsite pub used for social events. The offices are fully accessible.Whats in it for you

• 25 days annual leave
• Annual Leave Purchase Scheme
• Pension
• Vitality Healthcare
• Opt in dental insurance programme
• Annual bonus scheme
• The Stonegate discount card offering discounts across our managed estate
• Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, were proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a careerwith Stonegate Group at www.stonegatecareers.co.uk.If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You cancontact us on .#LI-HR1