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IT Support Technician

MTrec Recruitment
Job LocationSeaham
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

The Rewards and Benefits on Offer:

  • A full time and permanent opportunity
  • Highly competitive basic salary
  • Immediate starts available
  • The chance to join an industry leading employer
  • Excellent company culture
  • Progression and development available in the role
Mtrec’s New Opportunity:Mtrec Commercial have partnered with our new, award winning and prestigious manufacturing client, in their search for a talented IT support technician. The company are industry leaders in their sector and offer a world class level of service to their clients;they are an employer of choice and are offering a competitive basic salary and world class training and development. Apply now for an immediate response.The job you will be doing:
  • Support the Head of Information Systems with all activities related with Administration, control, planning and Implementation of technology infrastructure required to support all business processes of the organisation in Europe.
  • Prepare company systems plans which define the departments objectives and handle all IT projects related to infrastructure to support business needs and maintain and improve IT services.
  • Provide 1st line technical support for hardware or software problems.
  • Answer queries via phone, email, online tickets (MIS Help Desk application), maintaining a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Log all calls and issues on the logging systems.
  • Escalate issues where necessary.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To arrange for external technical support where problems cannot be resolved in house and maintain relationships with outside service providers for second line support
  • Liaise with MIS department in USA to ensure maintenance of service.
About you:
  • You will have previous experience working within an IT support role
  • Ideally you will be Comp/TIA qualified, or hold a degree in IT or similar related field, however this is not essential
  • You will be solutions focused and strive for excellence in all aspects of the role
  • You must be familiar with complex hardware and software issues and their associated fixes
  • You will be fully available to work on site.

APPLY NOW

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