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Customer Service - Internal Sales

Reed Business Support
Job LocationSeaham
EducationNot Mentioned
Salary23,000 - 25,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position Overview:The Customer Services ChampionInternal Sales is responsible for delivering exceptional customer service to our existing and potential customers. They are a vital link with our customers and prospects, and work closely with our business development teamto develop new leads and maintain ongoing communication with customers. This role involves answering and fielding telephone calls to the wider team, advising customers of any delays in deliveries, sending payment links for proforma orders, converting proformaquotes to orders, and assisting in daily sales invoice processing. The successful candidate will have excellent communication skills, be able to multi-task, prioritize and manage time effectively.Duties:

  • Understand customer needs and requirements in order to deliver exceptional customer service.
  • Answering and fielding telephone calls to the wider team.
  • Advising customers of any delays in deliveries.
  • Sending payment links for proforma orders and advising the accounts team when payment received.
  • Converting proforma quotes to orders and issue to the Warehouse team for picking and despatch.
  • Assist in daily sales invoice processing.
  • Assisting in the production of quotations and tenders in line with company procedures.
  • Sales follow-up quotations in support of the wider team including the Business Development Managers (BDM).
  • Other ad hoc duties as and when required.
Qualifications/Attributes/Experience: Mandatory:
  • Excellent telephone manner
  • Experience within a busy sales office
  • Good IT literacy skills
  • Experience working with CRM systems
  • Excellent verbal and written communications skills
  • Ability to multi-task, prioritize, and manage time effectively
Desired: *Training will be givenFlexible attitudePay and Benefits:
  • Salary £23,000 - £25,000
  • 20 days holidays plus all UK bank holidays and company shutdown between Christmas and New Year increasing to 25 days after 10 years.
  • Birthday day off
  • Group Life Assurance
  • Income Protection Scheme
  • Ability to join the Private Medical Scheme after 3 years
We are an equal opportunity employer and welcome applications from all qualified candidates. If you think you are the right candidate for this role, please submit your resume along with a cover letter explaining why you are suitable for this position.

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