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Complaints Officer

Sellick Partnership
Job LocationSeaham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Complaints OfficerOngoing temporary Seaham Sellick partnership are currently assisting in the recruitment of a Complaints officer to join a large social housing organisation on an ongoing temporary basis.The Complaints officer will be responsible for delivering a high quality comprehensive and consistent approach to dealing with complaints and dissatisfied customers across the organisation.Responsibilities of the Complaints officer:

  • Capture, investigate and respond to complaints and compliments for the organisation as a whole and, monitor progress against complaints
  • Proactively contribute to identifying continuous improvement initiatives, developing business intelligence to identify changes and solutions, which improve the resolution of complaints across the organisation on a day to day basis
  • Receive and record complaints and compliments across the organisation in line with the complaints procedure
  • Actively investigate and respond to all Stage 1 (formal) complaints in order to resolve the customer complaint as a right first time solution
  • Determine levels of compensation or remedies as a result of investigation outcomes in line with believe housings compensation policy
  • Ensure all correspondence is accurate, clear and concise, taking ownership for the resolution of the complaint
  • Develop close partnership working with a variety of internal managers/teams and external contractors in order to ensure that complaints are resolved satisfactorily within a timely manner and customers receive high quality service
Experience required for the Complaints officer:
  • Having ideally previously dealt with complaints or worked within a similar role for an organisation monitoring and investigated their complaints and compliments
  • Administration/customer facing experience
  • Problem solving expertise
If you are interested in the above and want to know more, please click apply now or contact Nyari Breslin at Sellick Partnership.Sellick Partnership is a market-leading professional services recruitment specialist operating across the UK. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances,including minorities and those with disabilities. Please note our advertisements use years experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfilthe role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice whichcan be found in the footer on our website.

Keyskills :
Complaintscustomer supportcustomer queriesCustomer insightcustomer complaintsresolutions officer

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