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Customer Service Administrator

Warrens
Job LocationRugby
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company DescriptionPart of the Culina Group, Warrens offer storage and logistic solutions of non-refrigerated baked goods including bread, cake and patisserie with a tremendous industry reputation for its dedication towards its services.We are actively recruiting for a Customer Service Administrator to join our Rugby site on a full time, permanent basis.Job DescriptionShift: Days - 4 on 4 offSalary: £20,945 per annum KEY RESPONSIBILITIES:

  • Sift PODs out from the general post and distribute remaining post to other departments
  • Sort PODs as instructed and scan in an accurate and timely manner
  • Check PODs have cleared on the system, investigate and clear down
  • Log incorrect PODs on the system as identified by the daily report
  • Chase outstanding PODs from hauliers, depots, etc.
  • Ensure customer queries are dealt with in a timely and professional manner
  • Ensure customer reports are completed correctly and communicated in accordance with agreed timeframes
  • Ensure customer non-conformance is properly recorded and fed-back to the client with correct action taken
  • Ensure POD discrepancies are investigated and that actions taken are properly recorded and the outcome communicated to the client as appropriate
  • Ensure the completion and circulation of reports to relevant stakeholders
  • Other administration tasks as determined by the Customer Contract Manager
Qualifications
  • Attention to detail / accuracy
  • Planning and organising skills
  • Ability to work without direct supervision
  • Adaptable and methodical approach to work
Additional InformationIn return for your passion, hard work and determination we offer: competitive holidays, life Assurance, pension scheme, health cash plans, retail discounts and MANY MORE!When our staff have passion for what they do they work with more care and attention which is reflected to our clients, Click APPLY NOW to #JoinOurWinningTeam and begin your career today

APPLY NOW

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