Customer Services Advisors

Job Location	Rufforth
Education	Not Mentioned
Salary	9.30 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time or part-time

Job Description

Customer Services Advisors requiredWork with Yorkshire are working on behalf of a major local employer in the fulfilment sector to source Customer Services Advisors.£9.30 per hourThis role can be offered on a varying shift pattern, with the ability to work some of your hours from home and some from offices on the outskirts of York, easily accessible by major bus routes. Chat to us about the hours you could do and we may have a shiftto suit you!Reporting to the head of Client Services, your role would include:

Answering incoming calls in a professional manner, dealing with customers to assist with resolving queries or offering advice, where appropriate
Responding to customer service emails in a timely, courteous and polite manner and to specific client guidelines, where required
Processing orders and queries received via the post
To work as part of a team to achieve overall organisational objectives
Understanding and maintaining basic health and safety in an office environment
Any other duties as instructed by the Head of Client Services

Technical Skills and Experience

Microsoft Office, including Word and Excel
AMO (desirable)
Essential Skills, Experience and Traits
Excellent communication abilities, both verbal and written
Approachable and confident
Reliable with the desire to see queries through to completion
Problem-solving skills
Consistently positive outlook and approach towards work and colleagues
Ability to maintain calm under pressure
Able to efficiently multi-task and prioritise work

If this sounds like the role for you, please get in touch! To apply please email an up-to-date CV to the email address given.

Keyskills :
CallsCustomer ServiceCustomer ServicesOrdersFulfilment

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