Training Coordinator

Job Description

MB384: Training CoordinatorLocation:Roxton, BedfordshireSalary:£24,000 - £28,000Working Hours:Monday to Friday 8.30am to 5pmCompany Benefits:Private Healthcare, Enhanced pension, Group life insurance (3 x salary)Overview:First Military Recruitment are currently seeking a Training Coordinator on behalf of one of our fantastic clients based in Bedfordshire.To act as the first point of contact for all training/test centre enquiries, providing administrative and customer service support by telephone and email. Organise, book and manage all processes relating to courses and tests.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

• Raise quotes, send them to customers.
• Enter quotes on quotation spreadsheet on SharePoint.
• Raise sales orders for Training that has been confirmed on Sage following quotation.
• Update Training overview on SharePoint with Training booked.
• Scan and save training packs.
• Diary management – maintain clear instructions for the trainers and accounts team.
• Take calls in relation to Training department, take necessary actions.
• Answer any email for Training department, take necessary actions.
• Update COS spreadsheet for training taken and for training expired.
• Scan EUSR and CPCS cards and save them in customer’s files, post them to customers if required.
• Book CPCS and EUSR tests in for the individual time slots.
• Sit in weekly Service/Training meetings.
• Book hotels and any other required travel arrangements for team and customers if required for any training outside of Roxton.
• Book any lead trucks for training requirements to Service team to advise if yard needs to be cleared of trucks for training/testing.
• Organise and take minutes of Training meetings.
• Make any necessary changes to CPCS and EUSR presentations and assessments.
• Manage any audit needs, support with the preparation to any internal/external audits.
• Prepare presentation for OPS review.
• Make sure meeting rooms are clean and stocked up with anything necessary.
• Send customer information and training documents.
• Data analysis and collection.
• Championing new ERP system.
• Support Training management and Operations team with increasing the revenue of the business.

Skills and Qualifications:

• Able to maintain high standards and demonstrate consistent attention to detail.
• To be able to deal with customer requests and react quickly while still following process when short notice is given.
• Pro-active and can work on own initiative. Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
• Competent in the use of the Windows package – Word, Excel, Power point, Outlook, Access.
• Demonstrate good organisational skills.
• Excellent verbal and written communication skills with a good standard of English.
• Be able to communicate confidently and effectively with people at all levels.
• To be a team player with a positive outlook and a professional image.
• Flexibility in approach with the ability to adapt from task to task.
• To be reliable and able to understand the importance of being punctual and impact of absence.
• Commitment and loyalty to the business.
• To be able to operate in line with confidentiality requirements associated with the role.

MB384: Training CoordinatorLocation:Roxton, BedfordshireSalary:£24,000 - £28,000Working Hours:Monday to Friday 8.30am to 5pmCompany Benefits:Private Healthcare, Enhanced pension, Group life insurance (3 x salary)