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IT Network Engineer Level 4 Apprentice

QA Ltd
Job LocationRipley
EducationNot Mentioned
Salary18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description:The client, Tiedata Ltd, has invested in over £300,000 in their cloud technologies, providing seamless integration with each other, from creating a ticketto the remote controldiagnosticsto electronic documentation. With an end, the goal of all informationis available in a few clickshelping our engineers to focus on customer support.Overview:They are an East Midlands Managed Service Provider, and they are working in partnership with QA Ltd to find a Level 4 Network Engineer that is looking for the next step in their career.You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Network Engineer - Level 4 Apprenticeship.You will be expected to provide a rapid response to a range of service requests, utilising a wide range of skills and experience in several challenging sectors to ensure swift resolutions, optimal data security, and full compliance with all applicable regulations.Main Responsibilities:Customer service:

  • Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with basic remote troubleshooting
USE of our TICKETING SYSTEM:
  • Use our cloud Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
  • Managing and recording all work through our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets arent stale throughout the process
  • Check clients backupsand achieve file recovery
  • Send out simulated phishing emails to clients
  • Provide cyber-training content to clients
Use of our Cloud Based management systems:
  • From Microsoft Office 365, to Backups to Security technologies the full A-Z portfolio of Cloud based systems.
Development:
  • Go through several vendor training programmes to be familiar with venders technologies; these include Microsoft and many other vendors.
Project Work:
  • Build PCs laptops with our cloud-based management tools, Microsoft applications and customer line of business applications.
  • From time to time, the projects team will need additional resources to help deliver projects either on-site or remotely
  • Migrations from on-premises to cloud-based systems.
  • Migrations from Cloud-to-cloud systems
  • Installation of networking equipment, including firewalls, switches, routers etc.
What we are looking for in an applicant / Essential qualities:
  • Good time keeping
  • Attention to detail
  • Ability to learn
  • Able to multi-task ticketing and resolve issues promptly
  • The ability to work as a team
  • Roughly 2 years experience working within a previous IT position
  • Having a UK drivers license and access to a personal car will be highly beneficial [as travelling will be a key feature]
Entry requirements:
  • An A Level in ICT, or
  • An International Baccalaureate at Level 3 in ICT, or
  • A Level 3 apprenticeship in a similar subject, or
  • A BTEC Extended Diploma in IT (180 credits) , or
  • A minimum of 12 months of experience within the last 24 months or 18 months in the last 36 months in an IT role.
Specific roles that are acceptable are:
  1. IT Support roles e.g. Help Desk, First line
  2. Software Development Role
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.Find out more here: https://Qualifications/UKQRS/Default.aspxImportant Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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