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| Job Location | Ripley |
| Education | Not Mentioned |
| Salary | £22,183 - £24,982 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time or part-time |
We have an excellent opportunity for an ICT Helpdesk Technician to join our team at our Butterley Hall headquarters in Ripley, helping to provide an excellent and friendly ICT service and support the Fire Service’s vital activities.Job Type: Fixed Term for 6 months (with potential to extend)Salary: £22,183 - £24,982 pro rata per annum + benefits (including flexible working hours, family friendly policies, free car parking, health & wellbeing services, discount scheme and eligibility to join the Local Government Pension Scheme)Hours: 37 hours, Mon-Fri (however you may occasionally need to work beyond normal office hours, evenings and weekends as required)Location: Ripley, DerbyshireClosing Date: Midnight on 6th April 2021.Interviewing: week commencing 12th April 2021.In this ICT Helpdesk Technician role, you will require outstanding communications skills to be able to explain complex issues to people with various technical abilities.Known for your customer-focused approach, you will support the Service’s users, diagnosing computer issues, raising ICT orders, managing helpdesk tickets, and assisting 2nd Line Engineers with ICT related issues. Excellent time management skills are essential for this ICT Helpdesk Technician role.A strong understanding of Microsoft desktop operating system technologies is required, and due to the dynamic nature of the team you may be required to work on other Microsoft technologies at short notice, so an all-round good ICT support understanding & high level of logical problem solving skills are essential.As our ICT Helpdesk Technician, you will be able to demonstrate:- Strong ICT problem solving skills, in a mission critical environment- In depth knowledge of Windows desktop operating systems- Knowledge of supporting systems such as Exchange management console- Knowledge of Active Directory administration (user account creation, for example)- Customer service skillsCan we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence To submit your ICT Helpdesk Technician application and find out more, please click ‘Apply’If you have a disability and need assistance completing the application form, please contact the Derbyshire Fire & Rescue Service Centre.We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. Required skills
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