Customer Services Administrator

Job Location	Ripley, Woking
Education	Not Mentioned
Salary	£10.00 - £11.50 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, part-time

Job Description

Ultimate Coaching LtdWe are an innovative and reputable children’s sports coaching organisation based near Woking, Surrey. We provide a high level of sports education and coaching to children and schools to help them thrive and be the best they can be.The company offers a range of services and features through a 3-brand service offering. Our offices are based in Ripley, Surrey.The company is seeking a Customer Services Administrator to help take the organisation forward and to help further improve the organisations processes and efficiencies.Customer Services AdministratorThe part time position will attract an hourly rate of £10.00 - £11.50 depending on skills and experience. The role will require a minimum 15 hours per week across 3 days. There is potential for the position to expand to 20+ hours inline with increased activity following the return of sport to schools and clubs.Primary responsibilities

Help the company with central administrative duties including customer services.

Support the communications and administrative requirements with the company clients.

Help oversee our online booking process and manage bookings on children’s sports courses.

Help support the company’s database management and processes.

Help support the financial analysis from coaching events and provide a system of reporting.

Oversee the Customer Service responsibilities and dealing with enquires

Communicate with company coaching staff / sub-contractor self-employed coaches.

Support the administration of new sports coaching courses and upload of new events online.

Work closely with the company Director and business development team.

Preferred Background/Qualifications/Qualities:

A genuine interest in customer services and a willingness to help improve the company.

Experience with email and telephone enquiries.

Candidate needs to have very good customer service skills and be comfortable communicating with customers and clients.

Comfortable working alone or as part as a team

Strong interpersonal skills and a professional & co-operative manner

Flexibility to quickly and easily respond to changing priorities

Solid organization and excellent communication (verbal & written) skills; fluent in Excel/Word to track leads and create a finance performance system.

Excellent listener with good persuasive skills

Enthusiastic and motivated

Required skills

Administrative Duties

Bookings

Customer Service

Management

Schools

Keyskills :
Administrative Duties Bookings Customer Service Management Schools

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