Customer Support Specialist

Job Location	Reepham, Norwich
Education	Not Mentioned
Salary	£11.15 per hour, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Our client is a marketing leading holiday company based in Reepham. Due to expansion they require 2 Full Time Customer Support Specialist / Customer Advisors to join the team.The role is temporary ongoing until at least end September or Octoberor it could become permanent for the right person.Pay Rate: £11.15Shifts: 7.5 hours a day, 5 days a week with hours between 9am to 9pm Monday to SundayYou will need to be a driver due to location at Reepham, Norfolk.Role summaryThe Customer Support position provides a great opportunity to be part of a fantastic team.The Customer Support Team is another exciting innovation aimed at further improving our customer’s experience in those first important moments when they contact us to talk to us about their holiday or if they need to speak to “a real person” about somethingelse connected with it. The team is based at the company’s Group Services office in Reepham and is part of this market leading group.Key responsibilitiesCustomer Experience Provide excellent customer experiences to our internal and external customers across all channels Consistently achieve sales and customer experience standards, targets and quality checks to the required standards Utilise training, skills and experience to resolve customer complaints provide first contact resolution where possible Build genuine relationships and engage with customers to Identify their needs, clarify information, explore every issue and provide solutions and/or alternatives Maintain and improve quality & performance results whilst adhering to standards and guidelines and recommending improvements to procedures where appropriate. Complete call logs, notes and reports as required Responsible for continuous personal and professional development. Compliance with applicable data and consumer protection legislation (EG GDPR, H&S, PCI,etc)Please apply online or call Andrea, Grace or Natalie at Reed Norwich.

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