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| Job Location | Redcliffe |
| Education | Not Mentioned |
| Salary | £25,000 - £27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Senior IT Service Desk Analyst / Supervisor - Bristol - £27KAn international research company based in the heart of Bristol requires Senior IT Service Desk Analyst to provide support to its employees on leading technologies, you will assist the daily operations on the service desk and also be responsible for leading all First Line Support Analysts within the team to ensure an excellent customer experience. Technically you will be responsible for troubleshooting and resolving escalated 2nd line IT support queries raised from the 1st line support team.Key technical experience (training provided if required)Active Directory, Azure, Office365, SharePoint, Sophos Antivirus & Mimecast.Soft Skills:ITIL ProcessesCan work to SLAs, with flexibility and to adapt to ever changing workloads.Incident/Problem ManagementManagement, Mentoring, Coaching, LeadingAbility to communicate technically and non-technically to key stakeholdersExcellent verbal and written communication skillsEnjoys working both independently and as part of a teamCustomer focussed"Southern Lights Ltd act as an employment agency for the purposes of this advert"For more information on the company and a detailed job specification please apply now.Southern Lights - decidedly different recruitment - Required skills
Keyskills :
1st Line - Service Desk - Helpdesk - IT Suppt - ITIL - Windows - Microsoft