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Customer Service Consultant

UKInsuranceNET
Job LocationPreston Farm Industrial Estate
EducationNot Mentioned
Salary£21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you looking to kick start your career in an office Are you passionate about providing amazing customer service If so, this could be the role for you.We are looking for a Customer Service Consultant to join our team. No experience is necessary as full training will be provided. The only requirement is that you will have excellent communication and customer service skills and be confident using a computer.Having a good work life balance is important to us so we can be flexible with hours for the right candidate. It can be full time 37.5 hours, but we also could accommodate a minimum of 28 hours per week. There are a couple of requirements, to work until 6pmon Fridays and Tuesday until 7pm. All other hours can be worked over 3, 4 or 5 days a week, you will also be required to work 1 in 4 Saturdays 9am-1pm paid at an overtime rate. Hybrid working will be available upon completion of a successful training periodof 6 months. It makes senseIf you love helping customers, are motivated to be the best you can be and want to be part of an amazing team we want to hear from you. We provide great benefits, a fantastic place to work as well as opportunities to learn and gain industry recognised qualificationsJob RoleTo help our customers via phone and email to deal with their insurance needs. To deal with retention of existing business and any non-standard cases, adjustments or amendments to renewals of insurance policies.Who is our ideal candidate

  • Someone who is not afraid of a challenging role
  • An excellent communicator
  • Driven to exceed customer expectations through great service
  • Able to manage multiple tasks and maintain accuracy
What will your responsibilities be
  • Day to day management of customer queries via telephone and email
  • Renewing and adjusting insurance policies
  • Liaising with underwriters and insurers
  • Supporting fellow team members
Further informationAs well as a competitive salary we offer the following benefits -
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Very generous maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
  • Referral schemes
  • Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much moreWe also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choosePIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career developmentBeing a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charityPIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reducePIB’s carbon footprint.We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more aboutopportunities in PIB.We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-206397

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