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IT Service Management Analyst

HM Land Registry
Job LocationPlymouth
EducationNot Mentioned
Salary28,080 - 31,675 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Here at HM Land Registry, we are looking for anIT Service Management Analystto join our Digital, Data and TechnologyTeam.You will join us on a full-time, permanent basis and in return,you will receive a competitive salaryof£28,080per annum(Croydon £31,675) plus a non pensionable IT Allowance of up to £4,609 may be payable on meeting qualifying criteria.The IT Service Management Analyst role can be based at any of the locations below:Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston uponHull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG1 7AU : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea,Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LRAs an IT Service Management Analyst, you will handle operational delivery, working with service stakeholders, internal and external support teams and suppliers. Your priority will be to help customers receive a great service and experienceand are handled with courtesy and integrity. You will put the customer at the heart of all interactions related to your services.Responsibilities as an IT Service Management Analyst:

  • Work with key service stakeholders; providing relevant service insights and reports within agreed timeframes. Reports service performance against agreed targets, KPIs, SLAs and OLAs. Identifies service improvements and risks.
  • Investigate, resolve and anticipate service problems. Assists teams to investigate problems, implement solutions and take preventative measures.
  • Analyse and assess the impact of service changes; scheduling and advertising change requests. Assist reviews of outcomes; identifying lessons learnt and improvements.
  • Investigate problems and opportunities in existing processes and contribute to recommending solutions to these. Work with stakeholders to identify objectives and potential benefits available and promotes a range of ITIL processes seeking improvements forcustomers.
  • Demonstrate agile working to encourage a self-managing team to evolve and expand its responsibilities. Ability to help teams maintain a focus on delivery while being aware of the importance of professional development.
What we arelooking for in an IT Service Management Analyst:Qualifications
  • GCSE (or equivalent) in English and Maths (Grade C/Level 4 or above)
BehavioursWell assess you against these behaviours during the selection process:
  • Changing and Improving
  • Developing Self and Others
  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together
Benefits of becoming an IT Service Management Analyst:We offer very competitive terms, conditions and benefits, including excellent opportunities for career progression, training and development.We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, a Civil Service Pension with an average employer contributionof 27% and a wide range of other benefits.It is a great place to work, where difference is celebrated and werecommitted to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help uswork together, to benefit thecommunities weserve. Our employee diversity networks support ourculture of inclusion and contribute to our diversity action plan.To continue your application for ourIT Service Management Analystrole, please click Apply now.Apply before11:55 pm on Saturday 31st December 2022

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