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Customer Complaints Call Handler

Pertemps Plymouth Commercial
Job LocationPlymouth
EducationNot Mentioned
Salary£11.77 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Complaints Call Handler for Royal MailIntroduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions overthe phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you.Responsibilities:

  • Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.
  • Professionally resolve customer inquiries and complaints.You will receive comprehensive two-week training program and ongoing support and coaching.
  • Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
  • Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.
Start Date: Monday, 13th May - Temporary (12 weeks)Working Hours:
  • 37.5 hours per week (Monday to Friday: 08:00 – 18:30 /Saturday: 08:00 – 15:00)
  • Shift patterns will vary throughout the week, with 4 weeks notice provided.
  • Competitive hourly rate: £11.77 per hour
  • Convenient on-site parking and accessible by a popular bus route
Requirements:
  • Successful candidates will undergo a DBS check.
  • Previous call centre experience is advantageous.
  • Excellent IT skills with proven experience of using multiple systems
Join us in delivering exceptional customer service and making a difference in the parcel delivery industry!Register your interest by clicking APPLY now! or contact Chelsea Goodman in the Pertemps Plymouth branch.

APPLY NOW

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