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3rd Line Engineer - Plymouth/Hybrid

Crimson
Job LocationPlymouth
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

3rd Line Engineer - Plymouth/Hybrid3rd Line Support Engineer required for leading client to provide exceptional customer service and technical support to our clients throughout the Southwest and beyond. We are looking for someone who can talk to the person as well as the computer, whos focusedon making our clients better, can man the helpdesk, help and guide first line engineers and who wants to work in a company where they can continue to learn, grow and develop in their career.Key responsibilities:

  • Providing 3rd Line technical assistance to a range of businesses of different sizes, across different industries.
  • Acting as a point of escalation for 2nd Line engineers, helping them with their understanding.
  • Assisting field engineers with your knowledge and experience and providing on-site support where required.
  • Researching and scoping a wide variety of projects and then putting them into play.
  • Help to manage and monitor the helpdesk, identify and troubleshoot issues, and perform necessary repairs or upgrades
  • Escalate support issues in a prompt and timely manner to 3rd line as required
  • Monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations
Key Requirements:
  • A minimum of 2 years experience working on a support desk or in an IT role
  • A full driving licence (access to a vehicle is not required, but beneficial)
  • Ability to work under pressure and manage own time on a busy helpdesk
  • Strong knowledge of Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
  • Good Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
  • Experience with onsite/offsite backup products and storage (including cloud storage)
  • Excellent customer service skills
  • Knowledge and experience of Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management, AD Sync)
  • Technical qualifications such as CompTIA A+ would be advantageous but not a requirement
Salary: £35,000 - £40,000 per annum plus an excellent benefits packageInterested! Please send your up-to-date CV to Lucy Morgan at Crimson for immediate reviewNot interested! Do you know anyone that might be Refer a friend for this role to earn £250 worth of vouchers.Crimson is acting as an employment business in regard to this vacancy

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