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IT 1st Line Support

Cast UK Limited
Job LocationPendlebury, Swinton
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT 1st Line Support£Competitive Salary ManchesterRole Profile Bunzl Catering Supplies, part of the Bunzl Catering & Hospitality Division, is the leading distributor of disposables, packaging and hygiene solutions to the hospitality and catering sectors in the UK. Delivering to a variety of different customers in boththe private and public sector from small independent cafe owners, local health trusts and schools to national hotel and restaurant chains.We are currently looking to recruit an IT 1st line support based in Manchester. You will be responsible for providing first-line IT support to users in Bunzl Catering & Hospitality division based throughout the North.Responsibilities

  • Provide 1st line IT support to end users and liaise with other support teams across the Bunzl businesses to help ensure BCHD can operate effectively and efficiently.
  • Provide Technical 1st Line Desktop, Telecoms and Supported Services
  • Operate the standard Bunzl call/ticketing system.
  • Carry out inductions of users onto the systems and provide a conduit for additional IT training requirements.
  • Provide asset management (desk phones, mobiles, laptops, tablets and PCs), helping to ensure we maximise the useful life and maintain a replenishment plan for equipment - i.e., establish a predictable rolling programme of replacement.
  • Support of PCs, tablets, Laptops and thin clients.
  • Purchasing of appropriate hardware/software from agreed suppliers
  • Logging of support calls and escalating where appropriate.
  • Logging of hardware maintenance support requests
  • Logging of network/telecoms faults to 3rd Party supplier and escalating as required.
  • Visiting additional BCHD sites as required
Skills & Experience
  • IT literate in the following systems: Windows 10, MS Office 365, MS Teams, MS OneDrive
  • Customer focussed - Ability to work with stakeholders at all levels
  • Ability to work remotely and make technical decisions
  • CompTIA A+
  • CompTIA Network+ (Desirable)
  • UK Driving License
Remuneration and Benefits
  • £Competitive
  • Bunzl Share Save option
  • Life Cover (3 times Gross Salary)
  • Bunzl Personal Pension Plan (up to 5% contributed)
  • Option to join Bunzl HSF Healthcare Plan
Want to recruit a similar roleCast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specificto their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

Keyskills :
Service DeskIT supportIT 1st line Support

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