Auto Enrolment Specialist

Job Description

About the roleAs an Auto Enrolment Pensions Specialist you will take responsibility and be accountable for an allocation of clients, ensuring service excellence at all times. This includes ensuring accuracy, compliance and on time service delivery in line with regulatorydeadlines. Youll be a dedicated point of contact providing clients and colleagues with support on pension and pension system issues and queries.Key responsibilities include:

• Review, develop and manage client accounts to enhance service delivery and increase business revenue.
• To mentor, coach and develop colleagues in order to ensure operational efficiency at all times. Identify improvements, contribute ideas and optimise service for your clients meeting individual, departmental and business objectives.
• To directly contribute towards the achievement of the divisional objectives
• To deliver excellent service to internal and external clients, possessing the required account and knowledge to fully support them.
• To be a go to subject matter expert for specific pension advice and guidance.
• To communicate with clients in a professional, effective, polite manner and resolve any queries in a timely manner.
• To ensure that effective and professional relationships are developed with your colleagues, clients and third parties.
• Use the Client Management System to record details of all client contact; telephone, email or client visits.
• Complete Clients pension processing in the appropriate priority order, taking into account special instructions agreed with the client.
• Possess full awareness of specific client requirements and ensure these are documented.
• Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Pension Instructions, Procedures, Training notes and Quality procedures as appropriate.
• Complete administrative tasks fully and accurately to meet required standards and work procedures.
• Keep up to date with Regulatory or Pension Provider requirements.
• To ensure that Company policies and procedures are followed adopting professionalism at all times.
• If required, conduct account client reviews on the phone, via Skype, or in person, either at client site or Moorepay to review pension service, parameters and Service Level Agreements.
• Attend pre-sale meetings to support Sales when required.
• Be a team and department contact / resource for knowledge in Pensions.
• Deliver training internally as required.
• Identify and step in when appropriate to take responsibility of monitoring the team and the appropriate workflow.
• Demonstrate competence in TRG set up and understanding the settings.
• Demonstrate competence in standalone AE process.
• Demonstrate competence in onboarding and processing a complex pension accurately.
• Demonstrate competence in changing pension providers.
• Demonstrate competence in resolving pension issues historically through reconciliation and liaising with third parties.

Skills and experience required

• Experience in pension service provision.
• Basic payroll knowledge regarding pensions and how these are processed in payroll.
• In depth understanding of pension legislation.
• Enthusiastic with a can do attitude and ability to take on new responsibilities and develop skills.
• Strong team player.
• Work well under pressure. Confidence to cope with a fast-paced and fast-changing environment.
• Ability to work to tight deadlines whilst maintaining a high degree of diligence and accuracy.
• Can work autonomously and as part of a team.
• Microsoft Word and Excel skills.
• Possess excellent written and verbal communication skills.

Desirable:

• CIPP in Pension Administration or equivalent.
• Previous experience of working in an outsourced environment.
• Experienced in client meetings, reviewing and documenting processes. Skills in the ability to deliver training and presenting to internal stakeholders and external clients.

About UsPart of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Manchester, Sheffield, Farnborough and Kochi (India). Were passionate about making Moorepay a fantastic place to work for every single one of our colleagues.The average length of service at Moorepay is 12 years, which speaks for itself!To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.Heres what youll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.
• A flexible benefits package where you can choose your own tax-free benefits. From insurance and the Cycle to Work Scheme, to travel benefits and holiday trading - theres something for everyone.
• A comprehensive programme of learning and development.
• Generous pension contributions.
• A competitive base salary, often with performance-related bonuses and car allowances.

Keyskills :
Pension AdministrationPensionsCIPPClient AccountsPayroll Services