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Customer Service Executive

Yolk Recruitment Ltd
Job LocationPencoed
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service ExecutiveYolk Recruitment are excited to be partnering with Staedtler to find friendly and driven Customer Service Executives to join their team in Pencoed. After a restructure within the team, they are looking for bright and confident people to join themon a full time and permanent basis.Founded in 1835, Staedtler are located in 26 countries worldwide and are the largest European manufacturer of various pencils, pens, erasers and other products with almost 2,300 employees. Alongside being a household name, they are dedicated to sustainabilitywithin their business and have various processes in place, with exciting future plans.What youll be doingThis is an excellent opportunity for an experienced Customer Service Executive to join an established and dynamic manufacturing company. You will work within a busy and energetic team whereby you will provide support to all Staedtler UKs customers, answeringtheir questions and queries. You will also:

  • Build strong relationships with key accounts and customers, through regular communication and contact in various forms, ensuring excellent service and timely responses
  • Receive and input orders into the system ensuring a high level of accuracy and attention to detail
  • Support all orders through the end-to-end process, answering any questions and queries customers may have
  • Arrange bookings and liaise with other teams to ensure accurate and timely delivery of orders, and update customers accordingly
  • Identify when useful, and create various reports regarding customers, orders and responses, utilising the data and results to improve the department and wider business
  • Assist with Accounts Receivable activities, including proactively chasing payments, sending copy invoices and statements and investigating overdue invoices
  • Ensure all systems are kept up to date and managed effectively
  • Support with various office support tasks on an ad-hoc basis, including dealing with incoming and outgoing post, answering the door, greeting visitors etc.
What youll bring to the teamAs a bright and experienced customer service executive, you will be passionate about providing excellent customer service to all customers and confident in having difficult or challenging conversations. You will also have:
  • Excellent communication and listening skills, with people on all levels
  • Excellent IT skills, including Microsoft Office, particularly Excel (comfortable taking further courses on this if necessary)
  • A keen eye for detail and able to work under pressure
  • The drive to learn and develop within a role and business
  • Friendly and supportive to both other team members and customers.
And this is what youll get in returnBy being a Customer Service Executive at Staedtler, you will receive a highly competitive salary based upon experience, alongside:
  • 25 Days Holiday + Bank Holidays + 5 Days Service Leave
  • Opportunity for annual company bonus
  • Hybrid and Flexible working opportunities
  • Training and development opportunities within the global business
  • Private Medical Insurance and Private Dental support
  • Free onsite parking
Are you up to the challengeIf you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contactChelsea Campbell .Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experiencecan apply. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com

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