Scheduling Assistant - Hybrid

Job Location	Patchway
Education	Not Mentioned
Salary	£23,000 - £26,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time 12 Months

Job Description

Our client is a fast-growing, technology-based business who are a market leader in the provision of energy data and services. They have been established for over 40 years and as a business, they currently have over 3.5k customers and employ over 300 people.They are looking to recruit an organised individual to join the Scheduling team at their Bristol office on a 12-month fixed term contract.You will be joining a busy team who are responsible for installing and maintaining a new generation of Smart Meters across the UK - clever technology that enables a range of businesses to manage their energy use.Salary: £23,000 to £26,000Hours: 35 hours per week, Monday to Friday, 9am-5pmStart: ASAP - 12-month FTCLocation: Bristol, Office/Hybrid, hybrid working available after training (2/3 days in office /home working)Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, awardbonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!Interested Here’s more …This role will primarily involve contacting the businesses portfolio of commercial customers to arrange Smart Meter appointments - including meter exchanges, meter maintenance and new connections. You will be part of a sub team that are responsible for efficientlyarranging appointments for engineers within your region - considering travel time, engineer skill/authorisation levels and customer demand.What will your working week involve

Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
Responding to general customer enquiries according to the requirements of customer contracts in accordance with defined procedures
Efficient scheduling of appointments into engineer’s diaries
Arranging completion of short notice emergency work to appropriate field operative taking into account productivity, operational and customer service requirements, including liaison with other departments and external organisations
Working to set performance targets
Using initiative to resolve scheduling and associated issues that occur within the team
Ensuring scheduling is in line with service level commitments and requirements
Building strong work relationships with your sub team and broader Scheduling team, as well as engineers
Being a part of the broader Scheduling team, working towards hitting and surpassing company KPIs

What you’ll bring:

Up to 2 years’ experience in associated field - desirable but not essential
Knowledge of Meter Operators (MOP) - desirable but not essential
Excellent Customer Care skills
Excellent communication skills
Good interpersonal skills
Good MS Office knowledge
Strong multitasking skills
Strong problem-solving skills

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