Hotel Night Porter / Duty Manager

Job Description

The Recruitment Co is currently recruiting for A Hotel Night Porter/ Duty Manager to join a well established, award- winning Hotel located in the Gower Peninsula, Swansea.Contract: Permanent Salary: £13.00ph Hours of work: Full time, 10pm-7am shifts: Flexibility with shifts required as these times may change to suit the business needs.Role Summary: The management of the Hotel and associated areas through the night and to ensure the safety and well-being of all guests. The business needs to be ready to open at 7.30am every day with hotel standards in place and compliant.Role Responsibilities:

• To ensure that customer service is at the heart of everything that you do
• To coordinate the entire night operation around the customers needs
• To manage the night in accordance with your checklists
• To ensure that procedures are adhered to at all times
• To ensure you have the duty phone on you at all times, in good working order, and answer within 5 rings
• To ensure that thorough walks of the property are conducted every 3 hours and any issues or disturbances are dealt with in a professional manner
• Conduct a handover with the Duty Manager to find out if there is any support required in any department before starting night tasks
• Whilst on shift you are the Duty Manager accountable for dealing with any complaints in a polite and professional manner
• Respond to any emails in a timely, polite and professional manner
• Any communication to the team needs to be cascaded in a professional manner
• Closedown handover to be completed with the most senior Café Bar Team Member
• Closedown handover to be completed with the most senior Weddings & Events Team Member
• Complete line-clean once a week in all areas of the hotel and ensure all relevant paperwork is signed and documented
• Complete Ice machine clean once a week in Bistro and in Marquee and ensure all relevant paperwork is signed and documented
• To ensure the Hotel and associated areas are securely shut down at the appropriate time with door securely locked
• To ensure the hotel and associated areas are opened at the appropriate time
• To support and monitor the wedding team and security as and when required
• To set up breakfast buffet and tables as the standard identified and ensure enough plates, tumblers etc for all breakfast guests
• Wash, dry and fold all laundry and place on the correct shelf
• Sweep and mop following areas: kitchen, kitchen corridor prep room, pot wash, hotel corridor, glass-wash area, bar and front of bar
• Hoover all areas of the hotel
• Empty Bins: Kitchen, Hallway, Team Room, Bistro, Reception, Laundry Room etc
• Ensure Pot-Wash is cleared before breakfast service
• Clean out fireplaces, ash in metal buckets and vacuum the surroundings
• Refill wood stores in the lounge and Bistro
• Clean wedding carpet (if applicable)
• Ensure external umbrellas are open/closed as applicable
• Ensure all areas of the hotel and associated areas are well kept and clean with no dirty glasses/crockery left outside
• Ensure correct music playlist is playing at an appropriate level in all areas when on duty
• Handover to senior management every morning
• To be an ambassador for the Hotel at all times

Previous experience within a similar role is preferred. Ideally you will drive due to the clients remote location. If you are interested in this role, please submit your CV for immediate response and further information.CPSwanseaThe Recruitment Co. is an equal opportunities employer and were committed to diversity and inclusion in the workplace.