IT Technician

Job Description

Express Solicitors has an exciting opportunity for an IT Technician to join the team.Location: NorthendenSalary: Up to £30,000 per annumWorking Hours: 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm FridayAbout Us:Express Solicitors is a top 200 Law firm that specialises in all areas of personal injury including public liability, occupiers liability, road traffic accidents, employers liability, industrial disease, serious injuries and clinical negligence. We prideourselves in the work we do helping injured people.We are Law Society accredited and are a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of our Partners are members of the Law Society Specialist Personal Injury Panel.Our employees are our most important asset and have been instrumental in helping us recover millions of pounds each year for injured people. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applicationsfrom all.IT TechnicianThe Role:Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the companys IT infrastructure. Candidates must have a minimum of two years experience working within a similar role.Any experience working with Proclaim case management system will be a distinct advantage.The roles main focus will be to ensure the smooth running of the companys IT technical resources and supporting internal staff members with any hardware or software issues.IT TechnicianKey Responsibilities:- Administration of in-house software- Desktop support and troubleshooting in Windows Server 2008/2012/2016, Windows 10/8/7 environments- Support for deployed printers, scanners and other peripherals across the network- Support for remote working arrangements through Microsoft Terminal Services- Support for company mobile phones or other mobile devices- Support for company telecoms system- Responsibility for maintaining a comprehensive asset register and warranty database- Support for security systems linked to the IT networkIT TechnicianYou:Essential criteria- A minimum two years experience working within IT Support- Knowledge of Windows based operating systems and troubleshooting common problems- Understanding of network infrastructure and technology- Understanding of computer hardware and peripherals- Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines- Ability to prioritise work received via telephone, email and helpdesk based on business or user impact- Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times- Excellent organisation and time management skills- Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firms systems to deliverDesirable criteria- Knowledge of Proclaim case management and experience of working with software provider Eclipse- BigHand digital dictation- Dragon speech recognition- IP telephone systems e.g. Avaya IP Office- Experience of working in the legal industryIT TechnicianBenefits:- 23 days holiday, rising 1 day per year to a max of 26 days, plus bank/public hols. Please note, the office is closed between Christmas and New Year and 3 holidays are reserved for this period- 3 holiday buy backs per year after 1 year of service- Private medical insurance available after 2 years service- Death in Service2 x salary based on annual salary onlyeligibility commences when you join the company- Active social committee, firm pays for trips to e.g. Bowling, Chester Races, Christmas party, Summer Barbecue- Active training culture and various groups and events such as Diversity & Inclusion.- Netball / Football team, 10km Manchester team and more- Usual ancillary benefits including Employee Assistance Programme etc.By applying for this vacancy, you are giving us consent to process your data in line with our Privacy Policy, full details of which can be found on our company website.To submit your CV for this exciting IT Technician opportunity, please click Apply now!

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