Customer Service Representative Property

Job Location	North West London
Education	Not Mentioned
Salary	£25,000 - £26,500 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Customer Services Representative (Build To Rent Property Management)Salary: up to £26,500Location: North West London (site based)Cobalt are currently assisting one of the Build to Rent industrys leading businesses in their search for a front of house hire, for a luxurious BTR development in North West London.For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the CommunityManager, providing an exceptional resident experience through delivery of first-class customer service.Responsibilities

Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
Conducting customers viewings and tours
Undertaking pre-let inspections and scheduled inspections of communal areas
Logging receipt and collection of customer parcels
Building security and resident administration in line with GDPR
Arranging and hosting events for residents
Logging and reporting all Health and Safety tasks
Administrative duties predominantly revolving around reports producing system reports

Requirements

Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
Continually strives to improve knowledge, skills and abilities to produce the best results
A flexible approach, dedication to working well in a team
Positive attitude and ability to go above and beyond for residents with little supervision
Proficient with common software eg Microsoft/Windows etc
Excellent communication skills, including written and verbal English and numeracy
Experience with events desirable

This is an excellent opportunity to cement yourself within a market leading company in the build-to-rent industry. If you have relevant experience and you are looking to progress your career within property, then apply now online or contact for more information.

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