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Customer Service Advisor

Abbatt Property Recruitment
Job LocationNorth West London
EducationNot Mentioned
Salary£25,000 - £26,200 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Support AssistantLocation: Kings CrossSalary: £26,200Working hours: 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)Working 5 days out of 7; working weekends and bank holidays on a rotating basis.DBS: Will be carried outDuties:

  • You will be the first point of contact.
  • Going above and beyond to deliver excellent resident service.
  • Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
  • Helping out with parcels and post queries.
  • Loaning out items - e.g. hoovers, fans, ironing boards etc.
  • Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme. Around & about our property
  • Assisting contractors, visitors, and our university partners with their requirements.
  • Youll be carrying out checks and building walks - logging all your observations on an iPad.
  • Inspecting our communal areas; our powerhouse - the plant room, the lifts and the corridors, residents rooms (prior to their check-out).
  • Carrying out a room inspection or showing a potential resident one of our suites or studios
Benefits:
  • 28 Annual Leave
  • 5% matched pension
  • Eyecare voucher
  • Life assurance 4 x salary
  • Staff parties
  • Annual Engagement survey: have to say
  • Perkbox: access to discounted retailers
  • Financial, Mental & Physical Support
  • Employee Assistance Programme
  • ISA & various workplace savings products
  • Long Service Awards 3rd, 5th and 10th year
  • Half price gym membership
  • Discretionary annual bonus
If this would be something of interest, please apply with your CV and Niamh will be in touch.

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