Transport / Shop Order Processing Coordinator Nights

Job Description

Transport / Shop Order Processing Coordinator Nights, Hull. Salary is £25,469 per annum plus other benefits including 30 days holiday, pension, staff discount across Heron Foods and B&M. Subsidised transport to site in conjunction with Stagecoach is alsoavailable.This role will involve working a 5 out of 7 day shift cycle currently covering 10pm-6am shift on a two week rolling rota.What we do is shaped by our customers. Since 1979, weve made it our business to help our customers buy big name bargains for less. Were a rapidly growing East Yorkshire-based business and a real, local success story thats continuing to grow throughoutthe north and midlands. Heron Foods is an upwardly mobile company, and were proud to serve hundreds of thousands of our customers daily.The OpportunityWe are currently recruiting for a Transport / Shop Order Processing (SOP) Coordinator to join our well established team, at our Melton site. This role is offered on a permanent, full time basis working 10pm-6am, 5 shifts a week over 7 days with every otherweekend off. This role is responsible for SOP and transport throughout the night shift. Working within a team to ensure that store orders are sent to meet specific delivery targets.Key Responsibilities

• Covering all SOP duties on the night shift including HMS duties, dispatching orders, prioritising the order well.
• Issuing tickets that are ready to the loading team.
• Inputting loading tickets, creating dispatch notes both for B&M shops and drivers delivery notes.
• Allocating relevant trucks/trailers to correct deliveries taking into account any restrictions including size of trailer/make of cab etc.
• Being able to re-plan bust runs/make up additional runs but be fully aware of any delivery issues prior to making up these runs or moving shops around to have minimum impact on the delivery routes.
• Inform shops via email of any potential issues on that days delivery so they are able to shuffle and re-plan staffing levels around expected delivery schedules.
• React to kit issues including punctures, lights not working/need changing, tail-lifts not working etc.
• Be able to react to issues on the road, offer advice, arrange call-outs to any breakdowns with the knowledge to contact the correct garage, use the correct phone numbers and have the correct required information to hand that the call-outs require in orderto give accurate response ETAs
• Be able to brief AM departure drivers with any information that they require on that day and have the knowledge to answer questions or deal with any issues that drivers raise, or be able to inform the correct persons/departments if they are not sure.
• Be confident enough to juggle drivers around off allocated runs to cover any sickness absence so that runs still go out as close to expected departure times.
• Be able to assist with the loading operation if required to.
• Be able to support with the picking operation if fully manned up in the office at busy periods if the pick is behind.

Essential skills or experience

• Good IT literacy (good working knowledge of Excel, Outlook and Word)
• Previous experience working within an administrative or data entry role
• Previous experience of working within a transport or logistics role (desirable)
• Good organisation skills, able to prioritise and work effectively to deadlines within a sometimes pressurised environment
• Ability to work as part of a team, on own initiative and with minimal supervision
• Good oral communication skills. Ability to communicate with colleagues at all levels of seniority, liaise effectively with other internal departments and external contacts
• Good interpersonal skills, able to empathise, maintain professionalism, display patience and politeness
• Flexible and can do working style
• Strong attention to detail and accuracy skills
• Working across 2 sites, a full car Driving Licence is essential for this role.