Customer Service Advisor Maternity Cover for 6 months P8JOB4569

Job Location	North Duffield
Education	Not Mentioned
Salary	£17,850 - £19,380 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract, full-time

Job Description

This Customer Service Advisor / Customer Service Assistant role is a Maternity cover fixed term contract for six months. This may be extended for a further six months depending on the needs of the business.Our temporary contracts have the potential to become permanent roles and will be reviewed nearer to the end of the contract duration.Customer Services is split into two teams working two weeks in the office and two weeks at home on a rotation basis to facilitate the smooth running of the business and aid in the health and wellbeing of our staff.Hours:37.5 hours per week plus 30 minutes unpaid lunch between 7.30am and 5.30pm. Hours to be discussed at interview and confirmed on interview.Salary:On starting £17,850 (9.15ph) rising to £19,380 (9.94ph) on completion of successful 3 month probation.Main purpose of the Customer Service Advisor job:The post holder will be required to provide an efficient and confidential high level of administrative and customer service support.Main Tasks / Responsibilities:• General order processing for all Company’s under the Group umbrella • Answering calls and dealing with customer enquiries or passing them to the appropriate department. Taking orders over the phone where necessary. • Ability to multitask and perform other related duties within the customer service office • Giving information and helping to solve customer problems • Reception duties when required • Checking e-faxes and emails sent to public folder • Post when requiredExperience:• Good working knowledge of Sage 200 or similar• Working knowledge of computer software including Microsoft packages• Good Customer Service skills• Experience of general office administration • Well organised• Flexible approach to various work demands• Helpful and positive attitude in a busy environment• Excellent communicatorBenefits:From Starting:• 25 days holiday (pro rata) plus bank holidays• Pension contributions - Employer 5%, Employee 3% on a salary sacrifice basis monthly• Company performance bonus potentialAfter probation:• Health Cash Plan (Westfield Foresight Scheme)Due to the amount of applications we receive, unfortunately we are not able to give feedback to all candidates, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. We will hold your details on our database and consider you for future opportunities, unless you instruct us otherwise. Good luck with your job search. Many thanks - Pyramid8 Ltd.

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