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| Job Location | Normanton |
| Education | Not Mentioned |
| Salary | 18,000 - 23,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Technical Support EngineerSalary: £18,000 -£23,000Location: WakefieldA thriving organisation is looking for a 1st Line Support individual to join their vibrant, collaborative team near Wakefield. You will be working in a fast paced environment from day 1, taking on a variety of responsibilities. To be successful in this roleyou will need a flexible approach and a passion for learning on the job.You will be the first point of contact for this companys customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!Day to day responsibilities:Log, categorise and prioritise customer ticketsConduct initial diagnosis of faults attempt to resolve issuesWhere fixes are not available, escalate tickets to the 2nd or 3rd line team- ensuring ticket contains all the relevant information necessary to progress the ticketEnsure accurate input of dataManage customer requests for updates on open casesKnowledge, skills, experience:Proven experience in a support or service delivery environmentExcellent written and verbal communication skillsExcellent customer service skillsCommercial awarenessAbility to prioritiseApplications are being considered ASAP so please apply today to find out more information.