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Customer Service Advisor-French Speaking

Reed
Job LocationNormanton
EducationNot Mentioned
Salary£22,000 - £24,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Parlez vous FrancaisIf your response is ‘Oui’ then I want to speak to you!My client based in Castleford is looking for a french speaking individual to join their Customer Service Team.The overall objective of the Customer Service Team is to support end users, service providers, engineers, retailers, distributors and clients. The Customer Service Advisor must provide a level of support that enhances the brand and exceeds customer expectations.Duties and Responsibilities:

  • Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
  • Provide support to service providers and engineers when engaged on repairs on our products.
  • Carry out day to day tasks as required to complete company procedures set up by senior management.
  • Deal with customer complaints and escalations. Follow through to completion resulting in a satified customer where possible.
  • Ensure that the volume of open jobs (repairs) is kept to a minimum.
  • Ordering of spare parts & monitoring or back orders to ensure repairs can be carried ou on time.
  • Generate service calls on company repair management system.
  • Assit with the sale of spare parts and provide advice as and when required.
  • Liaise with Warehouse staff to ensure deliveries are carried out when requested.
  • Provide senior management with repair feedback when requested.
  • Assist with internal office projects as an when required
  • Deal with adhoc assignments from time to time.
  • Play a part in the success of the business.
All my client is looking for is for you to be fluent in French and that’s it, the rest they can teach.If you are fluent in french and interested in this role then drop me your CV or call me on

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