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2nd Line Support/Field Engineer - Normanton (List of Sites below) - 4 months (Inside IR35)

Lucid Support Services Ltd
Job LocationNormanton
EducationNot Mentioned
Salary150.00 - 180.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 4 months

Job Description

2nd Line Support/Field Engineer - Normanton (List of Sites below) - 4 months (Inside IR35)My client is looking for a 2nd line support engineer to be based at one of the below locations but happy to travel throughout various sites within North & East England from time to time. You will need a full drivers licence and vehicle but we will pay mileagefor any travel throughout the contract.Experience:You will be providing support to our key clients in an IT service desk environment.To thrive in a fast-paced environment, troubleshooting challenging queries and experience of IT managed services.

  • A minimum of 3 years experience supporting clients in a Service Desk environment
  • Strong customer service skills
  • Familiar with working to SLAs & KPIs to meet customer requirements.
  • An up to date MCP/MCSE/MCSA qualification would be desirable.
  • A qualification in the Office 365 70-347 or MS-100/101 would be desirable.
  • Experience in working in Field Services desirable
Technical Skills:
  • Strong knowledge & experience in Office 365
  • Windows Server Technologies
  • Ability to build & configure Desktops/Laptops.
  • Technical Installation ability e.g. Network devices, machines, etc.
  • Active Directory
  • DNS
  • Network Infrastructure
  • Backup software
  • VMware
  • Desktop support
Role:
  • Ability to take ownership of tickets.
  • Ability to work under pressure.
  • Working to schedule & meeting deadlines
  • Meeting the set Service desk Objectives consistently
  • Showing initiative and working on proactive measures.
  • Strong communication skills
  • Adaptive and able to learn new things quickly.
North England Sites:Normanton Based Here / Darlington /Leeds / Newcastle-upon-Tyne / Thirsk / WashingtonEast England Sites:Boston / Grimsby / Hull / Lincoln / Scunthorpe / Sheffield / Spalding

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