Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

1st Line Support

Get Staffed Online Recruitment Limited
Job LocationNormandy
EducationNot Mentioned
Salary£18,000 - £21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

1st Line SupportAn award-winning logistics business in the heart of the Surrey countryside are looking for a candidate to join their Technical Support Team who will act as first response to all queries for their network of service centres and their HQ.Our client is growing at pace and have an exciting opportunity to gain experience, develop and grow in a fun, fast paced and exciting environment.The role of 1st Line Support is pivotal in keeping our clients services, systems and software running efficiently and effectively as well as gathering feedback for improvements for future development and enhancement. You will be required to escalate any challengers or concerns that the networks are experiencing and responding to any issues raised by system users.Role Responsibilities

  • Provide front line support to the Network of Service Centres. You will do this through our clients ticketing system and through telephone and video calls.
  • Utilise all software provided to you.
  • Answer and action all incoming incidents and requests within agreed response times.
  • Monitor and answer all tickets raised, responding within agreed technology service levels.
  • Liaise with carriers, software providers, external support and service providers in the resolution of incidents raised where required.
  • Support with all software updates and roll out to the network.
  • Troubleshoot all carrier and system queries and work with the Technology Team to resolve.
  • Complete Network audit checks, for example; driver license, forklift, insurance, health and safety compliance.
  • Maintain and audit all Network Partner records ensuring they are up to date at all times.
  • Provision of Database Management duties, ensuring that all company data has the require levels of confidentiality, integrity and availability.
  • Creation of FAQ’s, How-To’s and Videos.
  • Systems Monitoring, Testing and ensuring that Backups are taken and tested.
  • Filing of Network admin and documents.
  • Communicate with the Network any relevant communications including development updates.
  • Systems spot checks and stress testing.
  • Monitoring despatchlab bugs, usage and development.
  • Ensure the manual is kept up to date and relevant and all supporting admin kept up to date and organized.
  • Engage with the Network Partners and their teams, ensuring adherence to SLAs and full utilisation of systems.
  • Set up new clients and Network partners on all systems.
  • Set up new Network Partner websites.
  • Support with marketing administration for Network Partners such as ordering launch material.
  • Support with new Network Partner set up as per the Network Partner Pre-Launch and Launch Checklists.
  • Support where required with client system integrations; monitor and manage ensuring all relevant recharges are made to the Network Partner.
  • Be an advocate of, and be compliant with GDPR.
  • Monitor and manage emails.
  • Supporting and setting up of new team members.
  • Training of all HQ staff on technology products for productivity and security.
  • Accountable for asset management for HQ and network of all IT hardware.
    • The ideal candidate will have an A level (or equivalent) IT qualification, general IT skills, fluent in excel, strong communication skills, great problem-solving skills, good understanding of E-Commerce integration and confident in writing technical and procedural documents.Salary £18k to £21k depending on experienceFull Time – 45 hours per weekFree parking available on site. No public transport links. Must hold UK Driving Licence as some travel may be required to other sites. Required skills
  • IT

    • Keyskills :

    APPLY NOW

    1st Line Support Related Jobs

    © 2019 Naukrijobs All Rights Reserved