Inbound Customer service manager

Job Description

Are you a positive and motivated team player looking for a fantastic work cultureAre you an outgoing and confident Customer Service professional but youre fed up with the contact centre environmentThen look no further! Our clients are an e-commerce business who are a force to be reckoned with, they are a company who like interesting innovative products. Either they find it, or it finds them and then they use the latest technology and multichannelexperience to sell it!They are looking for talented Inbound sales/Customer service professionals who are passionate about building relationships, you will be pro actively increasing customer satisfaction and loyalty, through ensuring interactions meet customer needs.The stunning modern offices have a buzzy and fast-paced atmosphere; suitable for someone who is looking for a new challenge! In this role you will significantly impact the success of the company brand.The Role

• Take inbound Retail sales and customer service calls
• Aim to guide customers to purchase the correct product either over the phone or the website
• Respond directly to inbound telephone and email sales enquiries.
• Follow up enquiries and ensure deliveries are on time
• A clear and confident communicator both in person, over the phone and in email.
• Good at prioritising workload and meeting targets.
• Able to use initiative and work alone as well as support the trade sales team.
• An interest in technology and wildlife.
• You will need good organizational skills in order to complete all allocated tasks within the required timeframe and to the required level of accuracy, demonstrating satisfactory levels of literacy and numeracy to write simple letters and e-mails. You willalso need to demonstrate effective record keeping.

About you

• A great written and verbal communicator who is friendly, calm and efficient - even on your busiest days

• Accurate, thorough and well organised, with excellent attention to detail

• You take pride in your work and approach all tasks with energy and enthusiasm

• Happy to work on your own and as part of a team.

• Flexible, supportive and always ready to go the extra mile for your team and our customers

• Enjoy taking control of your own development

• Good working knowledge of Microsoft Office, especially Outlook.

If you are looking for your next challenge, a new career and a family team environment then please do not hesitate to apply.

Keyskills :
CommunicatorCustomer ServiceEcommerceSalesTechnology