Customer Service Executive

Job Location	Moons Moat North Industrial Estate
Education	Not Mentioned
Salary	24,000 - 25,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

This well-established manufacturing company are looking for a Customer Service Executive working as a Business Administrator and Scheduler to join their busy team in Redditch. Offered as a permanent contract with immediate start available.As Customer Service Executive, you will be processing orders through to despatch and liaising with commercial, engineering and production teams acting as the customers champion. This is a position which will be primarily looking after ahigh profile customer with great fluctuations in demand.The role of Customer Service Executive, involves close daily monitoring ensuring stock is kept to a minimum, whilst achieving correct timely deliveries to the customer. Includes overseas ordering, and prioritising of containers to ensurestock levels are kept to target. Accurate attention to detail is paramount.Duties of Customer Service Executive include:

Loading customer schedules and orders onto a SAGE system
Monitoring weekly any changes that can impact within a 3-4-month lead time
Ordering parts from China
Prioritising container loads from China to make deliveries into UK in line with customer demand
Working with outside storage to bring parts in in line with weekly delivery
Booking dedicated customer transport
Customer Liaison - general communication with customers regarding queries, deliveries, returns
Loading and acknowledging orders from numerous customers - checking of pricing, delivery times, payment terms
Working alongside production to ensure deliveries happen in line with customer expectation
Organising transport and despatch paperwork, export paperwork with occasional chamber of commerce requirements

The ideal Customer Service Executive candidate will have the following skills and experience:

Ability to process orders through email and also through customer websites
Microsoft Office - particularly Excel and Outlook
Good working knowledge of SAGE would be preferable
Methodical and meticulous attention to detail
Good team player whilst still being able to use own initiative
Able to work in a fast-changing environment keeping customers informed on a daily basis
Preferably to have worked in a manufacturing environment
Knowledge of export and relevant paperwork for worldwide shipping would be beneficial but not essential

Hours of Work: Mon to Thurs 8.15 am to 5.00 pm, Fri 8.15 am to 2.15 pmSalary: £24,000 p.a. to £25,000 p.a.Contract: PermanentLocation: RedditchIf you have the skills and experience to fulfil the role of Customer Service Executive, please APPLY TODAY!

Keyskills :
Customer ServiceManufacturing EnvironmentOrderingSageShipping

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