Service Desk Manager

Job Location	Middlewich
Education	Not Mentioned
Salary	35,000 - 45,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Service Desk ManagerUp to £45,000 DOE + Pension + 28 Days Annual Leave + Company Van or Fuel CardMiddlewich (site based 5 x per week) This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success, they are expanding their Infrastructure and Networking team. In this role you will manage a busy helpdesk team for an MSP. You will have a direct responsibility for SLAs and 24/7 support rotas; whilst supporting customers and team members with technical knowledge, training and assistance. You will solve a variety ofproblems for clients, providing up to 3rd line support on software/network and IT hardware troubleshooting.The ideal candidate will have experience managing a technical support team, ensuring engineers meet daily KPIS and are providing excellent customer service. You will ensure that all procedures are followed efficiently and to a high standard. You will have strongcommercial experience with LAN/WAN protocols, networking, routing and firewalls. You will be able to commute to client sites within an hour radius when required.This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day!The Role:

Troubleshooting and resolving issues
Up to 3rd line Technical Support
1 in 4 weeks on call + some occasional weekend working
On going monitoring and maintenance of client networks & infrastructure whilst managing a small technical team
Mon to Fri, On-Site and travel to client sites when needed

The Person:

Management experience
LAN/WAN experience
Networking/Routing/Firewall experience
Experience with Microsoft OS and Azure
MSP background Desired

Reference Number: BBBH182191To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Nina-Rose Cunliffe at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical RecruitmentLtd are that of an Employment Agency.Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit or are pending an applicationto obtain this right or permit should not apply as your details will not be processed.

Keyskills :
HelpdeskInfrastructureIT ManagementEngineerIT technicianComputer3rd line supportIT support engineerIT Management line support

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