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IT Technical Support

KPI Recruiting
Job LocationMiddlewich
EducationNot Mentioned
Salary32,000 - 36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

SENIOR IT TECHNICAL SUPPORT MIDDLEWICH £32,000- £36,000PERMANENT POSITION Joining an award-winning IT service provider that support companies of all sizes and sectors and have been established for 20 years. They are currently seeking an experienced Technical Support Advisor to join the team on a permanent basis.Key Duties:

  • To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
  • To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.
  • To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
  • To work towards and complete Microsoft Certifications for IT Professionals.
  • To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
Skills & Qualities:
  • Previous experience working within a similar role
  • Professional attitude
  • Flexible and willing to learn
  • Able to demonstrate good initiative
  • Excellent communication skills
  • A good team player
  • Have skills and knowledge around networking, firewalls and routing protocols
  • Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies
  • Extensive use of all currently supported Microsoft Operating Systems.
  • Extensive use of Microsoft Office.
  • Strong understanding of WAN & LAN networking concepts including TCP/IP, DHCP, DNS.
  • Microsoft certified desirable
HoursMonday to Friday 9am5pm (With 1 week in 4 on call)Company van provided (including a fuel card for business use)/ OR Expensed MileageWorkplace pensionFree parking28 days annual leaveFor more information call Jodie on or email your CV to

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