Customer Service Advisor - Bi - lingual English/French

Job Location	Metro Riverside Park
Education	Not Mentioned
Salary	18,200 per annum, pro-rata, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time Work from home

Job Description

Customer Service Advisor - Bilingual French/ English SpeakingHybrind working model so applicants would be expected to be in the office a minimum of 2 days a week.Working hours: Shifts between 8am-8pm working 5 out of 7 days. This is hybrid position, with employees expected to be in the office twice a week.An exciting opportunity has arisen to be part of this recently launched North-east based organisation. Combining a wealth of expertise, the business has been created to provide support services and other value-added services to the Fintech sector.Established specifically by a Team of industry leaders and innovators with a track record of success, were excited to now be recruiting additional operational Team members who want to join the business to help and shape its continued success.Providing an exceptional customer experience they offer clients a multi-lingual, omni channel solution. Based in the North East of England their Customer Experience teams are centric to the exceptional service they deliver.What youll do:

Deliver World Class customer service to customers and client via calls, chat, emails & social media
Ensure the service we deliver is aligned with agreed SLA

Proactively identify opportunities to constantly improve services to customers and clients

Experience youll bring:

Experience of working in a team focused environment
Excellent customer service skills, and ability to effectively manage and resolve queries
Competent use of Microsoft Office software, particularly Excel and Outlook
Highly organised, able to prioritise and manage own workload without supervision
Experience of working within a customer service/contact centre centre utilising relevant technology and equipment supported by CRM systems

Keyskills :
BilingualCustomer ServiceFrenchTechnologyTelecommunications

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