1st Line IT Support Technician

An exciting opportunity to join our inhouse IT support team as our 1st Line IT Support TechnicianYour day-to-day activities will include:

Be the first point of contact for IT support within the business, via phone, email and using our Service Desk system
Responsible for handling support of service requests relating to workstations, printers, phones, mobiles, networks and vendor specific hardware and software
Maintain the Service desk incident logging system, recording appropriate information for the cause and resolution in order to identify common issues or recurring problems
Work as a team to manage the service desk ticketing system ensuring all queues are kept to a minimum. Supporting existing team members where required
Build the Service Desk Knowledgebase
Maintaining a high degree of customer service at all times
Assisting the IT department in any projects they are involved in
To maintain user and cyber security on all systems
Supporting users in the use of Computer equipment by providing necessary training and advice
To arrange for external support visits whenever problems cannot be resolved in house
To manage 3rd parties efficiently to ensure timely support and resolution for their services
Work with 2nd line as point of escalation

Key Skills:

Windows desktop administration and support
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 / Mac iOS
Knowledge of Microsoft technologies such as Active Directory, Group Policy and File Permissions
Experience creating and managing users and mailboxes in Office 365
Basic networking knowledge, TCP/IP, DHCP, DNS
General Hardware support; Laptops, Printers, mobiles, desk phones
Experience with Service Desk ticketing system

Who are we looking for:

We are looking for an individual who is passionate about a role in IT, who wishes to progress and evolve their IT knowledge and understanding
At least 1 years experience in a similar IT support role,
Relevant IT further education such as an IT Apprenticeship, Cisco Certified Technician, CompTIA, or Microsoft Equivalent qualification.

In return, we are offering a rewarding role with scope for career progression along with;

A fun environment where you will receive the training and support to develop and progress
Free parking
Employee advise line, health cash plan with access to discounted high street perks
33 days annual leave
Free tea, coffee & fruit
Discounted accommodation, food and drink in our beautiful properties across the country
Pension & Life assurance
Long service awards, including free meals and free stays with your friends or family

APPLY NOW

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