Customer Replenishment Administrator

Job Location	Manor Park, Runcorn
Education	Not Mentioned
Salary	£13.00 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Immediate startsAre you a proactive, self-motivated individual with strong administrative/data/customer service skillsOur client based in Runcorn is currently looking to recruit a Customer Replenishment Administrator to join their existing team on a temporary ongoing basis.The position is responsible for managing replenishment orders for goods manufactured by our clients Runcorn Plant, ensuring satisfactory service levels and proactive informing of any variances, liaising with other departments to achieve best outcomes fromthe customer and alignment with the priorities of the business.Main accountabilities

Ensure the timely processing of replenishment orders and maintaining responsibility for the order through to shipping and invoicing.
To address any delays or anomalies with the appropriate departments and colleagues to achieve best outcome for the customer.
To proactively communicate any delays or issues that cannot be resolved.
Arrange replenishment of Raw Materials associated with General Industrial business toll manufactured in Runcorn that is purchased from Affiliates.

Specific accountabilities

Acknowledge receipt of orders from affiliates and input into the ERP system.
Determine availability and issue confirmation to the customer.
Update Shipping costs as appropriate.
Issue invoices.
Monitor back orders and reschedule as required.
Provide Shipping and Customs documents for non-EU consignments.
Process orders for customer samples.
Support investigations into root cause of Customer Complaints and corrective actions; manage associated credit notes and returns as required.
Handle Management of Change for Pricing as required.
Arrange purchases of Raw Materials for the General Industrial business that is toll manufactured in Runcorn.

Requires:

Experience of Customer Services.
Knowledge of Supply Chain activities would be advantageous.
Awareness of Lean Six Sigma principles would be advantageous
Ability to organise and manage own workload.
Good communicator.
Strong inter-personal skills, ability to build strong work relationships and to influence stakeholders.
Attention to detail.
Good decision-making.
Problem solving.

Hours of work are Monday to Friday working 37.50 hrs per week - 08.00am until 16.00pm or 08.30am until 16.30pm.Free onsite parkingPotential for the role to become permanent

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