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Customer Service / Sales Order Processor

Page Personnel Secretarial & Business Support
Job LocationMaidenhead
EducationNot Mentioned
Salary£32,000 - £37,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service / Sales Order Processor - Maidenhead The Customer Service / Sales Order Processor role will be responsible for the fulfilment of all orders. In addition, creation of regular reports to the business and commerce partnersClient DetailsCustomer Service / Sales Order Processor - Maidenhead Market leading truly international business with an excellent record of looking after employees. This business have a great team environment with a welcoming and inclusive environment.They are based close to public transport and have modern offices.DescriptionCustomer Service / Sales Order Processor - Maidenhead

  • Daily processing of orders in SAP to ensure all orders processed promptly
  • Processing of sales orders in a timely manner
  • Be the first line of contact via telephone or emails
  • Liaise with customers, company sales representatives, production and warehouse to ensure delivery deadlines are met
  • Ensure all customer queries are handed quickly and efficiently in a professional manner
  • Email invoices and input invoices into customer portals
  • Ensure all sales orders are captured and loaded correctly
  • Follow up on queries if the information does not match
  • Where required, place purchase orders with suppliers
  • Communicate with the Technical Department to manage any customer complaint enquiries
  • Checking pick notes against sales orders on a daily basis
  • Follow through any discrepancies where appropriate to the Supervisor
  • Undertake general administrative duties and any other business as deemed appropriate for the level of the role
ProfileCustomer Service / Sales Order Processor - MaidenheadIdeally you will have worked in a Pharmaceutical or Health-care environment
  • Extensive B2B Customer Service experience
  • Experience of dealing with order to receipt of product process
  • Detail orientated.
  • Knowledge of SAP is very advantageous
  • Dealing with pricing and billing queries
  • Ensuring correct entry on sales orders
  • Matching against bespoke client price lists
  • Supporting the sales team
  • Excellent phone manner and able to write accurate and articulate emails
  • Proficient PC skills - particularly in excel.
  • Strong team player with excellent communication skills
  • Creative forward thinking individual with a bias toward the customer.
  • Proactive with the ability to identify issues and see through to resolution.
  • Confidence to challenge information and then prioritise.
  • Good levels of numeracy.
Job OfferCustomer Service / Sales Order Processor - Maidenheadcirca £32,000 - £37,000 + good benefits dependant upon experience

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